Process Tracking Platform
for After-Sales Business Operations
Workflow Automation
Track Rich and Deep Data
Centralized Workspace
Data & Process Control
Why TeamTracks ?
TeamTracks is the most flexible, configurable and complete platform to define, control, and track business operations processes and custom data. The practical approach to process and workflow automation for business teams.
No-Code Customization
Control Team Processes
Automate Team Processes
Track Team Processes
Improve Team Processes
Improve the Customer Experience
How To Build a Successful Case For Process Improvement Software
So you are sold on the need to improve your process and get software to help you do it. You have even found a few solutions that may work. Your team is also on board. Great! But how do you get the executive to agree to fund it?
Download this free list of secret tips.
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How To Build a Successful Case For Process Improvement Software
TeamTracks is a full and proven Platform for Team Processes
TeamTracks allows you to define whatever data object your team need to track and manage in their day to day work – we call these Tracks. Tracks in TeamTracks have custom data, views and reporting, and can also have states, workflows, automations, and full role-based access. A Team Process manages one or more Tracks.
Learn more below. Note: the videos and screenshots show a sample process for handling product returns and RMAs – your process and data will be different
Custom Data
Define the custom fields for any business data object, with multiple screens, lists, reports and charts to gather, organize and track all the custom data for your team.
Workflow
Set up the states any business object goes through, add and change them anytime, and work exactly the way your teams want.
Automations
Automations bring workflows to life. Create events on custom rules and escalations and automatically send emails, change states, create objects and more.
Role-Based Access
Control access to track data, down to the field level. Team members see and edit the data relevant to their role to focus their work, and allow tracks to be shared within and across teams.
Team Interface
Team members can see and manage their work with powerful navigation tools to select the tracks they follow and run lists, reports and charts. In real time they can also see messages and alerts received, as well as session history.
Customer/Client Interface
Easily set up a portal for your customers where they can submit requests and see their status. Customers can also add attachments, edit requests and run select reports and charts.
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Want to see how TeamTracks works? Sign up for a quick walk-through. Gain control over your custom processes.
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TeamTracks is a platform to define, control, and track custom team processes.
Control Team Processes
- Develop team processes quickly and easily, without coding
- Define any team process and its related data
Automate Team Processes
- Streamline workflows
- Eliminate manual tasks
Track Team Processes
- Team members can easily track their work
- Ensure approved workflows are followed
Improve Team Processes
- Continuously improve team processes
- With no-code – just on-screen configuration
Improve the Customer ExperienceÂ
- Provide a customer portal on your website
- Deliver outstanding service
- RMA Management
- Returns Management
- Service Management
- Warranty Management
- Customer Service
- Quality Management
- Failure Analysis
- Corrective & Preventative Actions (CAPA) Tracking
- and more…
