Business Process Improvement Platform

for Support, Service & Quality Teams of Manufacturers

Develop and Track Workflows & Custom Data for your Operations Teams

Automate Team Processes

Workflow Automation

Create digital workflows on a proven framework for tracking operations.

Track Business Objects


Track Rich and Deep Data

Track all operations data with unlimited custom record types, fields, and views.

Centralized Cloud Workspace

Centralized Workspace


Build workflows on a common shared repository for all operations data.

Data Process Control

Data & Process Control


Develop workflows and data yourself with no-code and change them anytime.

Why TeamTracks for Manufacturers?

TeamTracks is an industry-proven framework and cloud platform for tracking and managing post-sales and customer-facing operations of manufacturers.

TeamTracks helps operations teams do their work more efficiently and eliminate busywork by providing a centralized platform to digitize, integrate, and track their custom processes.

TeamTracks lets teams define the digital workflows for their operations and all related data with custom fields, views, states, automations and roles. And best of all, they can do it themselves with no-coding.

With TeamTracks your teams use a common platform and cloud repository to manage their work, and are connected by sharing data and integrated processes.

 

 

 

A Better Approach to BPM – Focus on Tracking and Data, not just Automation

BPM software is difficult to setup and maintain requiring specialized programming skills. Read this document about a new approach focused on tracking your operations processes and all related data and setup by operations team themselves for a more practical, flexible, and scalable approach to digital transformation.

Free Download
Businesss Tracking Management a More Approachable BPM

TeamTracks is a full Workflow Automation Platform using Tracks

TeamTracks is a tracking platform that captures data and drives process and workflow with the data. Tracks in TeamTracks have custom data, views and reporting, but also states, workflows, automations and full role-based access. Tracks have:

Custom Data

Define the custom fields for any business data object, with multiple screens, lists, reports and charts to gather, organize and track all the custom data for your team.

Workflow

Set up the states any business object goes through, add and change them anytime, and work exactly the way your teams want.

Automations

Automations bring workflows to life. Create custom rules and escalations and automatically send emails, change states, create objects and more.

Role-Based Access

Control access to track data, down to the field level. Team members see and edit the data relevant to their role to focus their work, and allow tracks to be shared within and across teams.

Team Interface

Team members can see and manage their work with powerful navigation tools to select the tracks they follow and run lists, reports and charts. In real time they can also see messages and alerts received, as well as session history.

Customer/Client Interface

Easily set up a portal for your customers where they can submit requests and see their status. Customers can also add attachments, edit requests and run select reports and charts.

Request a Demo

Want to see how TeamTracks works?  Sign up for a  quick walk-through. Gain control over your custom processes.

Book a Demo

Ideal for Post-Sales & Customer-Facing Operations

  • RMA Management
  • Returns Management
  • Service Management
  • Warranty Management
  • Customer Service
  • Quality Management
  • Failure Analysis
  • Corrective & Preventative Actions (CAPA) Tracking
  • and more…

Pricing

Team
up to 3 Teams

Base Price
$499 / month
Includes
5 Licenses
Additional License
$59
Functionality
Full
Max # Tracks
20
Max # Licenses
50
Max # Client Portals
2
Integrations
Zapier App
Training
Online knowledge base, training videos, In-Person Training
Support
Email, Phone
Other available addons
(contact us for specific pricing)

Enterprise
for Teams throughout The Enterprise

Base Price
$1,299 / month
Includes
10 Licenses
Additional License
$89
Functionality
Full
Max # Tracks
Unlimited
Max # Licenses
Unlimited
Max # Client Portals
Unlimited
Integrations
+ Full TeamTracks API
Training
+ Configuration Advice
Support
Dedicated Account Manager
Other available addons
(contact us for specific pricing)
SSO (Single Sign On), Process Consulting, Integration Consulting, White Label

Central Repository of  Data

TeamTracks can be used to gather, organize, and share all the Data Objects used by support teams in their Operations – all of these are provided as templates in TeamTracks (out-of-the-box), and are easily customized for your processes.

  • RMAs
  • Tickets
  • FAQs 
  • QA Records
  • Units Returned
  • Parts
  • Labor
  • Serial Numbers
  • Email Templates
  • Customers
  • Statements of Work
  • and anything else tracked by support
  • Leads
  • Opportunities
  • Contacts 
  • Companies
  • Clients
  • Agreements
  • Contracts
  • Sales Collateral
  • Sales Email Templates
  • Support Email Templates
  • Knowledge Base
  • Inventory
  • and more…

Some of Our Customers

 
 
Custom Data
Custom Workflows
Automations
Role-Based Access
Team Interface
Customer/Client Interface