Operations Management

For Product Support and Quality

Work Management and Tracking

for Product Support and Quality Teams in Manufacturing Companies

Automate Team Processes

Streamline Support Operations

Define and track support operations and data to maximize efficiency and team collaboration.

Track Business Objects


Track All Support Data


Track support business objects through their lifecycle, like RMAs and Tickets, with full custom data, views, and automations.

Centralized Cloud Workspace

Centralized Workspace
 for Support

Share data objects across teams and run team operations in one central place in the cloud.

Data Process Control

Data & Process Control


Take control of the data and operations of your support and quality teams, without programing.

Why You Absolutely Need TeamTracks

TeamTracks is a proven framework for defining and automating support 
team operations of manufacturers.

Better yet, TeamTracks is pre-built for support and quality teams with the data objects they need, and can be easily customized and extended without programming anytime.

Implement Desired Workflows . Streamline Work . Improve Operational Efficiency .  Improve Product Quality.  Gather Data for Compliance and Audits . Generate Reports for Key Clients . Provide Excellent Customer Service

Quick, Easy, Affordable Digital Transformation

 

 

A more practical BPM

Business teams track their work processes and the lifecycle of all related data objects with TeamTracks. Let us show you a new approach to BPM – Data-Driven Operations Tracking.

Talk to a TeamTracks Professional

Operations Management using Tracks

A “Track” is a data object that your support team manages and tracks + workflow + automations. Out-of-the box TeamTracks has common support Tracks pre-defined. These can be easily customized, and you can add new Tracks as needed. Tracks have:

Custom Data

Define the custom fields for any business data object, with multiple screens, lists, reports and charts to gather, organize and track all the custom data for your team.

Workflow

Set up the states any business object goes through, add and change them anytime, and work exactly the way your teams want.

Automations

Automations bring workflows to life. Create custom rules and escalations and automatically send emails, change states, create objects and more.

Role-Based Access

Control access to track data, down to the field level. Team members see and edit the data relevant to their role to focus their work, and allow tracks to be shared within and across teams.

Team Interface

Team members can see and manage their work with powerful navigation tools to select the tracks they follow and run lists, reports and charts. In real time they can also see messages and alerts received, as well as session history.

Customer/Client Interface

Easily set up a portal for your customers where they can submit requests and see their status. Customers can also add attachments, edit requests and run select reports and charts.

Book a Demo

Want to see how TeamTracks will give you control over how your team works and make them successful? Sign up for a  customized walk-through.

Book a Demo

Solutions

Improve Support Operations

  • RMA Management
  • Returns Management
  • Service Management
  • Warranty Management
  • Ticket Management
  • Quality Management
  • Failure Analysis
  • CAPA

Pricing

Starter
for individuals and small teams

Per Team Member
$39 / mo
Functionality
Full
Maximum number of Teams
2
Maximum number of Track Types
15
Maximum number of Licenses
5
Maximum number of Client Dashboards
1
Training
online knowledge base & training videos
Technical Support
email
Other available addons
(contact us for specific pricing)
In-Person Training

Pro
for cross-collaboration teams

Per Team Member
$59 / mo
Functionality
Full
Maximum number of Teams
10
Maximum number of Track Types
50
Maximum number of Licenses
50
Maximum number of Client Dashboards
7
Training
Starter + In-Person Training
Technical Support
Email Starter + phone
Other available addons
(contact us for specific pricing)
Turn-key setup
Process Consulting
API

Enterprise
for organizations with advanced needs

Per Team Member
Negotiated
Functionality
Full + API
Maximum number of Teams
No limit
Maximum number of Track Types
No limit
Maximum number of Licenses
No limit
Maximum number of Client Dashboards
No limit
Training
Pro + Process Consulting
Technical Support
Pro + Dedicated account manager
Other available addons
(contact us for specific pricing)
Turn-key setup
White label Client Dashboards
SSO (Single Sign On)

Track Anything

TeamTracks can be used for Tracking Processes on custom data objects with full custom data, custom workflows, and automations.

  • RMA Tracking
  • Product Returns Tracking
  • Service Requests Tracking
  • Product Recall Tracking
  • QA Corrective Action Tracking
  • Engineering Change Requests Tracking
  • Knowledge Base Articles
  • DMR Tracking
  • Software Bug Tracking
  • Enhancement Tracking
  • License Tracking
  • …And more
  • RMA Tracking
  • Product Returns Tracking
  • Service Requests Tracking
  • Product Recall Tracking
  • Engineering Change Request Tracking
  • QA Corrective Action Tracking
  • QA Preventative Action Tracking
  • Sales Lead Tracking
  • Sale Pipeline Tracking
  • Customer Support Ticket Tracking
  • Software Dev Bug Tracking
  • Software Dev Enhancement Tracking
  • Licensing Tracking
  • Task Tracking
  • …And more

Central Repository of  Data

TeamTracks can be used to gather, organize, and share all the Data Objects used by support teams in their Operations – all of these are pre-defined in the model, and 100% customizable.

  • RMAs
  • Tickets
  • FAQs 
  • QA Records
  • Units Returned
  • Parts
  • Labor
  • Serial Numbers
  • Email Templates
  • Customers
  • Statements of Work
  • and anything else tracked by support
  • Leads
  • Opportunities 
  • Contacts 
  • Companies
  • Clients
  • Agreements
  • Contracts
  • Sales Collateral
  • Sales Email Templates
  • Support Email Templates
  • Knowledge Base 
  • Inventory
  • …And more

Some of Our Customers

 
 
Custom Data
Custom Workflows
Automations
Role-Based Access
Team Interface
Customer/Client Interface