The Process Solution

for Support, Service and QA Teams

Develop and Track Workflows & Custom Data for your Business Teams

Automate Team Processes

Workflow Automation

Create digital workflows on a proven framework for tracking operations.

Track Business Objects

Track Rich and Deep Data

Track all operations data with unlimited custom record types, fields, and views.

Centralized Cloud Workspace

Centralized Workspace

Build workflows on a common shared repository for all operations data.

Data Process Control

Data & Process Control

Develop workflows and data yourself with no-code and change them anytime.

Why TeamTracks ?

TeamTracks is a industry-proven framework and cloud platform for tracking operations processes of service and quality teams.

TeamTracks helps business teams do their work more efficiently and eliminate busywork by providing a centralized platform to digitize, integrate, and track their custom processes.

TeamTracks lets teams define the digital workflows for their ongoing operations and gather all the related data they need to track – with custom fields, views, workflows, automations, reports/charts, and role-based access. And best of all, your team can set this all up themselves and change it anytime with no-coding.

Your operations processes are unique and the data your processes needs to track is unique.

TeamTracks allows you to configure your precise processes and custom data quickly with pre-defined templates.

Free Download – 7 Steps to Success in Digitizing Your Post-Sale Manufacturing Operations

Companies today are all talking about digital transformation. But where do you start? Many Business Process Improvement initiatives get bogged down with detail and poor procedures for defining, documenting, and prototyping their new  processes. This free playbook reveals 7 recommended steps to follow to digitize your post-sale manufacturing operations successfully.

Free Download
Businesss Tracking Management a More Approachable BPM

TeamTracks is a full Workflow Automation Platform using Tracks

TeamTracks is a tracking platform that captures data and drives process and workflow with the data. Tracks in TeamTracks have custom data, views and reporting, but also states, workflows, automations and full role-based access. Tracks have:

Custom Data

Define the custom fields for any business data object, with multiple screens, lists, reports and charts to gather, organize and track all the custom data for your team.


Set up the states any business object goes through, add and change them anytime, and work exactly the way your teams want.


Automations bring workflows to life. Create custom rules and escalations and automatically send emails, change states, create objects and more.

Role-Based Access

Control access to track data, down to the field level. Team members see and edit the data relevant to their role to focus their work, and allow tracks to be shared within and across teams.

Team Interface

Team members can see and manage their work with powerful navigation tools to select the tracks they follow and run lists, reports and charts. In real time they can also see messages and alerts received, as well as session history.

Customer/Client Interface

Easily set up a portal for your customers where they can submit requests and see their status. Customers can also add attachments, edit requests and run select reports and charts.

Request a Demo

Want to see how TeamTracks works?  Sign up for a  quick walk-through. Gain control over your custom processes.

Book a Demo

Ideal for Post-Sales & Customer-Facing Operations

  • RMA Management
  • Returns Management
  • Service Management
  • Warranty Management
  • Customer Service
  • Quality Management
  • Failure Analysis
  • Corrective & Preventative Actions (CAPA) Tracking
  • and more…



Base Price
$299 / month
3 Licenses
Additional License
Max # Licenses
Zapier App
Email, Phone, Knowledge Base
Other available addons
(contact us for specific pricing)

for Teams throughout The Enterprise

Base Price
$699 / month
5 Licenses
Additional License
Max # Licenses
+ Full TeamTracks API
+ Dedicated Account Manager
Other available addons
(contact us for specific pricing)
SSO (Single Sign On), Process Consulting, Integration Consulting, White Label

Central Repository of  Data

TeamTracks can be used to gather, organize, and share all the Data Objects used by support teams in their Operations – all of these are provided as templates in TeamTracks (out-of-the-box), and are easily customized for your processes.

  • RMAs
  • Tickets
  • FAQs 
  • QA Records
  • Units Returned
  • Parts
  • Labor
  • Serial Numbers
  • Email Templates
  • Customers
  • Statements of Work
  • and anything else tracked by support
  • Leads
  • Opportunities
  • Contacts 
  • Companies
  • Clients
  • Agreements
  • Contracts
  • Sales Collateral
  • Sales Email Templates
  • Support Email Templates
  • Knowledge Base
  • Inventory
  • and more…

Some of Our Customers

Custom Data
Custom Workflows
Role-Based Access
Team Interface
Customer/Client Interface