Process Management
for Post-Sales Operations
Workflow Automation
Create digital workflows on a common process framework for tracking operations.
Track Rich and Deep Data
Track all operations data with unlimited custom data records, fields, and views.
Centralized Workspace
Build workflows on a common shared repository for all operations data.
Data & Process Control
Develop workflows and data records yourself with no-code and change them anytime.
Why TeamTracks ?
TeamTracks is a industry-proven framework and cloud platform for defining and tracking processes of support, service and quality teams – any process, any data.
TeamTracks lets teams define their specific digital workflows for their ongoing operations and gather all the related data they need to track – with custom fields, views, workflows, automations, reports/charts, and role-based access.
And best of all, your team can set this all up themselves and change it anytime with no-coding. They can also extend their processes with new data records to track, and create new processes quickly. TeamTracks does come with several support processes out-of-the box like Returns Management, Warranty Management and Tickets.
Other solutions may appear to be flexible with many templates, but they are usually limited to one type of process – such as Task Management or Project Management, or are really just visual spreadsheets. Trying to extend these solutions into unique support and service operations to track all the data needed and setup full workflows quickly hits a wall. TeamTracks has no limitations.
That is why we call TeamTracks the only true 100% no-code tracking and workflow solution for support operations.
Free Download – 7 Steps to Success in Digitizing Your Post-Sale Manufacturing Operations
Companies today are all talking about digital transformation. But where do you start? Many Business Process Improvement initiatives get bogged down with detail and poor procedures for defining, documenting, and prototyping their new processes. This free playbook reveals 7 recommended steps to follow to digitize your post-sale manufacturing operations successfully.
Free Download
Businesss Tracking Management a More Approachable BPM
TeamTracks is a full Workflow Automation Platform using Tracks
TeamTracks is a tracking platform that captures data and drives process and workflow with the data. Tracks in TeamTracks have custom data, views and reporting, but also states, workflows, automations and full role-based access. Tracks have:
Custom Data
Define the custom fields for any business data object, with multiple screens, lists, reports and charts to gather, organize and track all the custom data for your team.
Workflow
Set up the states any business object goes through, add and change them anytime, and work exactly the way your teams want.
Automations
Automations bring workflows to life. Create custom rules and escalations and automatically send emails, change states, create objects and more.
Role-Based Access
Control access to track data, down to the field level. Team members see and edit the data relevant to their role to focus their work, and allow tracks to be shared within and across teams.
Team Interface
Team members can see and manage their work with powerful navigation tools to select the tracks they follow and run lists, reports and charts. In real time they can also see messages and alerts received, as well as session history.
Customer/Client Interface
Easily set up a portal for your customers where they can submit requests and see their status. Customers can also add attachments, edit requests and run select reports and charts.
Request a Demo
Want to see how TeamTracks works? Sign up for a quick walk-through. Gain control over your custom processes.
Book a Demo
Pricing
Team
Base
Includes
Additional License / per month
Functionality
Max # Licenses
Product Support
Integrations
Configuration Setup & Rollout
Enterprise Integrations ERP/CRM/PLM Setup & Rollout
Configuration Support
Integrations Support
Enterprise
Managed Process Configuration & Integrations Setup
Base
Includes
Additional License / per month
Functionality
Max # Licenses
Product Support
Integrations
Configuration Setup & Rollout
Enterprise Integrations ERP/CRM/PLM Setup & Rollout
Configuration Support
Integrations Support
Central Repository of Data
TeamTracks can be used to gather, organize, and share all the Data Objects used by support teams in their Operations – all of these are provided as templates in TeamTracks (out-of-the-box), and are easily customized for your processes.
- RMAs
- Tickets
- FAQs
- QA Records
- Units Returned
- Parts
- Labor
- Serial Numbers
- Email Templates
- Customers
- Statements of Work
- and anything else tracked by support
- Leads
- Opportunities
- Contacts
- Companies
- Clients
- Agreements
- Contracts
- Sales Collateral
- Sales Email Templates
- Support Email Templates
- Knowledge Base
- Inventory
- and more…
