Track the Work
of Local and Distributed Support Teams
Streamline Team Operations
Define and track support team operations and data to maximize efficiency and team collaboration.
Track Any Business Object
Track any and all business objects used by your support teams through their lifecycle, with unlimited custom fields, views, and automations.
Centralized Workspace in the Cloud
Share data objects across teams and run operations in one central place in the cloud.
Data & Process Control
Take control of the data and operations of your remote and internal support teams, without programing.
Why You Absolutely Need TeamTracks
TeamTracks is a industry-proven framework for defining and automating support team operations for manufacturers.
Better yet, TeamTracks is pre-built with the business objects for support and quality teams, and can be easily customized and extended without programming anytime.
Implement Desired Workflows . Streamline Work . Improve Operational Efficiency . Improve Product Quality. Gather Data for Compliance and Audits . Generate Reports for Key Clients . Provide Excellent Customer Service
Quick, Easy, Affordable Digital Transformation
Business Guide: Business Tracking Management a More Approachable BTM
Anyone working in the senior ranks of large enterprises has no doubt heard a lot about business process management (BPM). While the term initially referred to various software tools, over the years it has come to have a much broader definition as a system of management.
Talk to a TeamTracks Professional
Operations Management with Tracks
A “Track” is a data object that your team manages and tracks + workflow + automations. The secret to successful support teams is Tracks, and Tracks are only available with TeamTracks. Tracks have:
Custom Data
Define the custom fields for any business data object, with multiple screens, lists, reports and charts to gather, organize and track all the custom data for your team.
Workflow
Set up the states any business object goes through, add and change them anytime, and work exactly the way your teams want.
Automations
Automations bring workflows to life. Create custom rules and escalations and automatically send emails, change states, create objects and more.
Role-Based Access
Control access to track data, down to the field level. Team members see and edit the data relevant to their role to focus their work, and allow tracks to be shared within and across teams.
Team Interface
Team members can see and manage their work with powerful navigation tools to select the tracks they follow and run lists, reports and charts. In real time they can also see messages and alerts received, as well as session history.
Customer/Client Interface
Easily set up a portal for your customers where they can submit requests and see their status. Customers can also add attachments, edit requests and run select reports and charts.
Book a Demo
Want to see how TeamTracks will give you control over how your team works and make them successful? Sign up for a customized walk-through.
Book a Demo
Pricing
Pro
for cross-collaboration teams
License
Minimum Engagement
Functionality
Training
Technical Support
Other available addons
(contact us for specific pricing)
Enterprise
for organizations with advanced needs
License
Minimum Engagement
Functionality
Training
Technical Support
Other available addons
(contact us for specific pricing)
Track Anything
TeamTracks can be used for Tracking Processes on custom data objects with full custom data, custom workflows, and automations.
- RMA Tracking
- Product Returns Tracking
- Service Requests Tracking
- Product Recall Tracking
- QA Corrective Action Tracking
- Engineering Change Requests Tracking
- Knowledge Base Articles
- DMR Tracking
- Software Bug Tracking
- Enhancement Tracking
- License Tracking
- …And more
- RMA Tracking
- Product Returns Tracking
- Service Requests Tracking
- Product Recall Tracking
- Engineering Change Request Tracking
- QA Corrective Action Tracking
- QA Preventative Action Tracking
- Sales Lead Tracking
- Sale Pipeline Tracking
- Customer Support Ticket Tracking
- Software Dev Bug Tracking
- Software Dev Enhancement Tracking
- Licensing Tracking
- Task Tracking
- …And more
Central Repository of Data
TeamTracks can be used to gather, organize, and share all the Data Objects used by support teams in their Operations – all of these are pre-defined in the model, and 100% customizable.
- RMAs
- Tickets
- FAQs
- QA Records
- Units Returned
- Parts
- Labor
- Serial Numbers
- Email Templates
- Customers
- Statements of Work
- and anything else tracked by support
- Leads
- Opportunities
- Contacts
- Companies
- Clients
- Agreements
- Contracts
- Sales Collateral
- Sales Email Templates
- Support Email Templates
- Knowledge Base
- Inventory
- …And more
