The Process Solution
for Support, Service and QA Teams
Workflow Automation
Create digital workflows on a proven framework for tracking operations.
Track Rich and Deep Data
Track all operations data with unlimited custom record types, fields, and views.
Centralized Workspace
Build workflows on a common shared repository for all operations data.
Data & Process Control
Develop workflows and data yourself with no-code and change them anytime.
Why TeamTracks ?
TeamTracks is a industry-proven framework and cloud platform for tracking operations processes of service and quality teams.
TeamTracks helps business teams do their work more efficiently and eliminate busywork by providing a centralized platform to digitize, integrate, and track their custom processes.
TeamTracks lets teams define the digital workflows for their ongoing operations and gather all the related data they need to track – with custom fields, views, workflows, automations, reports/charts, and role-based access. And best of all, your team can set this all up themselves and change it anytime with no-coding.
Your operations processes are unique and the data your processes needs to track is unique.
TeamTracks allows you to configure your precise processes and custom data quickly with pre-defined templates.
Free Download – 7 Steps to Success in Digitizing Your Post-Sale Manufacturing Operations
Companies today are all talking about digital transformation. But where do you start? Many Business Process Improvement initiatives get bogged down with detail and poor procedures for defining, documenting, and prototyping their new processes. This free playbook reveals 7 recommended steps to follow to digitize your post-sale manufacturing operations successfully.
Free Download
Businesss Tracking Management a More Approachable BPM
TeamTracks is a full Workflow Automation Platform using Tracks
TeamTracks is a tracking platform that captures data and drives process and workflow with the data. Tracks in TeamTracks have custom data, views and reporting, but also states, workflows, automations and full role-based access. Tracks have:
Custom Data
Define the custom fields for any business data object, with multiple screens, lists, reports and charts to gather, organize and track all the custom data for your team.
Workflow
Set up the states any business object goes through, add and change them anytime, and work exactly the way your teams want.
Automations
Automations bring workflows to life. Create custom rules and escalations and automatically send emails, change states, create objects and more.
Role-Based Access
Control access to track data, down to the field level. Team members see and edit the data relevant to their role to focus their work, and allow tracks to be shared within and across teams.
Team Interface
Team members can see and manage their work with powerful navigation tools to select the tracks they follow and run lists, reports and charts. In real time they can also see messages and alerts received, as well as session history.
Customer/Client Interface
Easily set up a portal for your customers where they can submit requests and see their status. Customers can also add attachments, edit requests and run select reports and charts.
Request a Demo
Want to see how TeamTracks works? Sign up for a quick walk-through. Gain control over your custom processes.
Book a Demo
Pricing
Team
Base Price
Includes
Additional License
Functionality
Max # Licenses
Integrations
Support
Other available addons
(contact us for specific pricing)
Enterprise
for Teams throughout The Enterprise
Base Price
Includes
Additional License
Functionality
Max # Licenses
Integrations
Support
Other available addons
(contact us for specific pricing)
Central Repository of Data
TeamTracks can be used to gather, organize, and share all the Data Objects used by support teams in their Operations – all of these are provided as templates in TeamTracks (out-of-the-box), and are easily customized for your processes.
- RMAs
- Tickets
- FAQs
- QA Records
- Units Returned
- Parts
- Labor
- Serial Numbers
- Email Templates
- Customers
- Statements of Work
- and anything else tracked by support
- Leads
- Opportunities
- Contacts
- Companies
- Clients
- Agreements
- Contracts
- Sales Collateral
- Sales Email Templates
- Support Email Templates
- Knowledge Base
- Inventory
- and more…
