Process Management

for Service and Quality Teams

Define, Control and Automate Team Processes

Automate Team Processes

Workflow Automation

Create digital workflows on a common process framework for tracking team operations.

Track Business Objects


Track Rich and Deep Data

Track all process related data with unlimited custom data records, fields, and views.

Centralized Cloud Workspace

Centralized Workspace

Build workflows on a common shared repository for all operations data.

Data Process Control

Data & Process Control

Develop workflows and data records yourself with no-code and change them anytime.

Why TeamTracks ?

TeamTracks is the most flexible, configurable and complete platform to define, control, and track business team processes.

 

Control Team Processes

Automate Team Processes

Track Team Processes

Improve Team Processes

Improve the Customer Experience

Features

TeamTracks is a full Workflow Automation Platform for Team Processes

TeamTracks allows you to define whatever data object your team need to track and manage in their day to day work – we call these Tracks. Tracks in TeamTracks have custom data, views and reporting, and can also have states, workflows, automations, and full role-based access. A Team Process manages one or more Tracks.

Learn more below. Note: the videos and screenshots show a demo process for handling product returns and service (RMAs) – your processes, states, custom data, screens, reports, etc. will be different – as specified by you.

Custom Data

Define the custom fields for any business data object, with multiple screens, lists, reports and charts to gather, organize and track all the custom data for your team.

Workflow

Set up the states any business object goes through, add and change them anytime, and work exactly the way your teams want.

Automations

Automations bring workflows to life. Create events on custom rules and escalations and automatically send emails, change states, create objects and more.

Role-Based Access

Control access to track data, down to the field level. Team members see and edit the data relevant to their role to focus their work, and allow tracks to be shared within and across teams.

Team Interface

Team members can see and manage their work with powerful navigation tools to select the tracks they follow and run lists, reports and charts. In real time they can also see messages and alerts received, as well as session history.

Customer/Client Interface

Easily set up a portal for your customers where they can submit requests and see their status. Customers can also add attachments, edit requests and run select reports and charts.

Request a Demo

Want to see how TeamTracks works?  Sign up for a  quick walk-through. Gain control over your custom processes.

Book a Demo

Why TeamTracks – in Depth

TeamTracks is a platform designed for team leaders to define, control, and track custom team processes.

Control Team Processes

  • Develop & change custom team processes quickly and easily, without coding or waiting for IT or external consultants.
  • Define any team process and its related data, for recurring team activities that are currently done with manual steps.
  • Move away from unsupported home-grown or complex ERP or CRM software that is hard to change to a no-code, proven platform for defining and changing team processes that you control.

Automate Team Processes

  • Streamline your team’s workflows by defining and enforcing your custom workflows with automated actions and notifications.
  • Eliminate repetitive manual tasks by using data rules and escalations to trigger automatically populated emails, state changes, data updates and more.
  • Boost your team’s efficiency by automating manual touchpoints and busywork.

Track Team Processes

  • Empower team members to easily track and manage their work on a single, intuitive platform with a shared data repository.
  • Ensure that team members follow approved workflows, enabling them to know what needs to be done, when it needs to be done, and what data needs to be updated throughout the process.
  • Boost productivity by providing a centralized platform for team members to manage their work, with clear and consistent guidance and role-based access.

Improve Team Processes

  • Continuously improve team processes by adapting workflows, adding new states, and expanding data to meet evolving customer expectations and business requirements.
  • Do it quickly with no-code – just online configuration.

Improve the Customer Experience 

  • Provide self-help online portals to enhance customer experience and free up team time for more complex issues.
  • Empower your team with tools, training, and resources to deliver outstanding service and create a positive work environment.

Solutions can be built for any ongoing Team Operation like:

  • RMA Management
  • Returns Management
  • Service Management
  • Warranty Management
  • Customer Service
  • Quality Management
  • Failure Analysis
  • Corrective & Preventative Actions (CAPA) Tracking
  • and more…

Renewity is building out-of-the box solutions in these areas and currently has one for RMA and Returns Management, called RenewityRMA.  You can build any custom solution on TeamTracks yourself.

Pricing

Team
For business teams that wants control over their custom processes

Base
$299 / month
Includes
3 Licenses
Additional License / per month
$69
Functionality
Full
Customer Portals
Single
Max Customer Accounts
500
Max # Licenses
15
Product Support
Email
Integrations
API, Zapier
Onboarding
call
Setup
Assisted
Enterprise Integrations ERP/CRM/PLM Setup & Rollout
-
Extras
-

Enterprise
For organizations that have more complex process and integration needs

Base
$899/ month
Includes
6 Licenses
Additional License / per month
$129
Functionality
Full
Customer Portals
Multiple
Max Customer Accounts
Unlimited
Max # Licenses
Unlimited
Product Support
Phone
Integrations
API, Zapier
Onboarding
call
Setup
Turnkey
Enterprise Integrations ERP/CRM/PLM Setup & Rollout
call
Extras
SSO, Custom Domain, White Label

Some of Our Customers

 
 
Custom Data
Custom Workflows
Automations
Role-Based Access
Team Interface
Customer/Client Interface