#1 Work Tracking Platform

for Connected Teams

The workflow management platform for Teams and Operations

Automate Team Processes

Process Automation

Define your processes for all team operations to run your way without programming.

Track Business Objects


Track Rich and Deep Data

Track all custom data used in operations with unlimited custom fields, views, and automations.

Centralized Cloud Workspace

Centralized Workspace
 in the Cloud

Share data across teams and run operations in one central place in the cloud.

Data Process Control

Data & Process Control


Take control of the data and operations of your remote and internal teams.

Why TeamTracks for Teams?

TeamTracks is an industry-proven framework for tracking and managing the work of teams – any work, any team.

TeamTracks allows teams to define the data objects they need to track in their day-to-day work and configure them, themselves, without code, with fullly customized data, views, workflows, reporting, automations, and role-based access.

With TeamTracks your teams use a common platform and cloud repository to manage their work, and are connected by sharing data and processes.

TeamTracks can be used for RMA/Returns Management, Service Management, Ticket/Issue Management, Quality Management – and more…

 

 

 

Business Tracking Management with TeamTracks

Enterprises are all talking about business process management (BPM) tools today. BPM software can be difficult to setup and maintain requiring programming skills and IT involvement. Read this document about how a new approach focused on tracking custom processes and data is more approachable, flexible, and easy to setup by business users themselves.

Free Download
Businesss Tracking Management a More Approachable BPM

TeamTracks is a full Process Automation Platform using Tracks

TeamTracks is a tracking platform that captures data and drives process and workflow with the data. Tracks in TeamTracks have custom data, views and reporting, but also states, workflows, automations and full role-based access.

Tracks are the practical way to process automation for support operations.

Custom Data

Define the custom fields for any business data object, with multiple screens, lists, reports and charts to gather, organize and track all the custom data for your team.

Workflow

Set up the states any business object goes through, add and change them anytime, and work exactly the way your teams want.

Automations

Automations bring workflows to life. Create custom rules and escalations and automatically send emails, change states, create objects and more.

Role-Based Access

Control access to track data, down to the field level. Team members see and edit the data relevant to their role to focus their work, and allow tracks to be shared within and across teams.

Team Interface

Team members can see and manage their work with powerful navigation tools to select the tracks they follow and run lists, reports and charts. In real time they can also see messages and alerts received, as well as session history.

Customer/Client Interface

Easily set up a portal for your customers where they can submit requests and see their status. Customers can also add attachments, edit requests and run select reports and charts.

Request a Demo

Want to see how TeamTracks works?  Sign up for a  quick walk-through. Gain control over your custom processes.

Book a Demo

Some Example Solutions

Improve Business Operations

  • RMA Management
  • Returns Management
  • Service Management
  • Warranty Management
  • Quality Management
  • Failure Analysis
  • CAPA
  • Any Repetitive Process

100% Configurable
100% Industry-Proven Framework
100% Configurable Customer Portals
100% Free Client Licensing
100% No-Code Setup
100% Role-Based Access to Data
100% Best for Handling Multiple Processes
100% Designed by and for Device and Equipment Manufacturers

Pricing

Pro
for cross-collaboration teams

Base Price
$299 / month
Includes
4 Licenses
Extra License
$49 / month
Functionality
Full
Training
Online knowledge base, training videos, In-Person Training
Technical Support
Email + phone
Other available addons
(contact us for specific pricing)
Assisted setup

Enterprise
for organizations with advanced needs

Base Price
$1,299 / month
Includes
10 Licenses
Extra License
$99 / month
Functionality
Full + API
Training
Pro + Process Consulting
Technical Support
Pro + Dedicated account manager
Other available addons
(contact us for specific pricing)
Turn-key setup, White label Client Dashboards, SSO (Single Sign On)

Track Anything

TeamTracks can be used for Tracking Processes on custom data objects with full custom data, custom workflows, and automations.

  • RMA Tracking
  • Product Returns Tracking
  • Service Requests Tracking
  • Product Recall Tracking
  • QA Corrective Action Tracking
  • Engineering Change Requests Tracking
  • Knowledge Base Articles
  • DMR Tracking
  • Software Bug Tracking
  • Enhancement Tracking
  • License Tracking
  • …And more
  • RMA Tracking
  • Product Returns Tracking
  • Service Requests Tracking
  • Product Recall Tracking
  • Engineering Change Request Tracking
  • QA Corrective Action Tracking
  • QA Preventative Action Tracking
  • Sales Lead Tracking
  • Sale Pipeline Tracking
  • Customer Support Ticket Tracking
  • Software Dev Bug Tracking
  • Software Dev Enhancement Tracking
  • Licensing Tracking
  • Task Tracking
  • …And more

Central Repository of  Data

TeamTracks can be used to gather, organize, and share all the Data Objects used by support teams in their Operations – all of these are pre-defined in the model, and 100% customizable.

  • RMAs
  • Tickets
  • FAQs 
  • QA Records
  • Units Returned
  • Parts
  • Labor
  • Serial Numbers
  • Email Templates
  • Customers
  • Statements of Work
  • and anything else tracked by support
  • Leads
  • Opportunities 
  • Contacts 
  • Companies
  • Clients
  • Agreements
  • Contracts
  • Sales Collateral
  • Sales Email Templates
  • Support Email Templates
  • Knowledge Base 
  • Inventory
  • …And more

Some of Our Customers

 
 
Custom Data
Custom Workflows
Automations
Role-Based Access
Team Interface
Customer/Client Interface