Process Management
for Service and Quality Teams
Workflow Automation
Create digital workflows on a common process framework for tracking team operations.
Track Rich and Deep Data
Track all process related data with unlimited custom data records, fields, and views.
Centralized Workspace
Build workflows on a common shared repository for all operations data.
Data & Process Control
Develop workflows and data records yourself with no-code and change them anytime.
Features
TeamTracks is a full Workflow Automation Platform for Team Processes
TeamTracks allows you to define whatever data object your team need to track and manage in their day to day work – we call these Tracks. Tracks in TeamTracks have custom data, views and reporting, and can also have states, workflows, automations, and full role-based access. A Team Process manages one or more Tracks.
Learn more below. Note: the videos and screenshots show a demo process for handling product returns and service (RMAs) – your processes, states, custom data, screens, reports, etc. will be different – as specified by you.
Custom Data
Define the custom fields for any business data object, with multiple screens, lists, reports and charts to gather, organize and track all the custom data for your team.
Workflow
Set up the states any business object goes through, add and change them anytime, and work exactly the way your teams want.
Automations
Automations bring workflows to life. Create events on custom rules and escalations and automatically send emails, change states, create objects and more.
Role-Based Access
Control access to track data, down to the field level. Team members see and edit the data relevant to their role to focus their work, and allow tracks to be shared within and across teams.
Team Interface
Team members can see and manage their work with powerful navigation tools to select the tracks they follow and run lists, reports and charts. In real time they can also see messages and alerts received, as well as session history.
Customer/Client Interface
Easily set up a portal for your customers where they can submit requests and see their status. Customers can also add attachments, edit requests and run select reports and charts.
Request a Demo
Want to see how TeamTracks works? Sign up for a quick walk-through. Gain control over your custom processes.
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Why TeamTracks – in Depth
TeamTracks is a platform designed for team leaders to define, control, and track custom team processes.
Control Team Processes
- Develop & change custom team processes quickly and easily, without coding or waiting for IT or external consultants.
- Define any team process and its related data, for recurring team activities that are currently done with manual steps.
- Move away from unsupported home-grown or complex ERP or CRM software that is hard to change to a no-code, proven platform for defining and changing team processes that you control.
Automate Team Processes
- Streamline your team’s workflows by defining and enforcing your custom workflows with automated actions and notifications.
- Eliminate repetitive manual tasks by using data rules and escalations to trigger automatically populated emails, state changes, data updates and more.
- Boost your team’s efficiency by automating manual touchpoints and busywork.
Track Team Processes
- Empower team members to easily track and manage their work on a single, intuitive platform with a shared data repository.
- Ensure that team members follow approved workflows, enabling them to know what needs to be done, when it needs to be done, and what data needs to be updated throughout the process.
- Boost productivity by providing a centralized platform for team members to manage their work, with clear and consistent guidance and role-based access.
Improve Team Processes
- Continuously improve team processes by adapting workflows, adding new states, and expanding data to meet evolving customer expectations and business requirements.
- Do it quickly with no-code – just online configuration.
Improve the Customer ExperienceÂ
- Provide self-help online portals to enhance customer experience and free up team time for more complex issues.
- Empower your team with tools, training, and resources to deliver outstanding service and create a positive work environment.
- RMA Management
- Returns Management
- Service Management
- Warranty Management
- Customer Service
- Quality Management
- Failure Analysis
- Corrective & Preventative Actions (CAPA) Tracking
- and more…
Renewity is building out-of-the box solutions in these areas and currently has one for RMA and Returns Management, called RenewityRMA. You can build any custom solution on TeamTracks yourself.
