Support Operations Management
for Manufacturers
Process Automation
Define your processes for support operations to run your way without programming.
Track Rich and Deep Data
Track all custom data used in support ops with unlimited custom fields, views, and automations.
Centralized Workspace in the Cloud
Share data across teams and run operations in one central place in the cloud.
Data & Process Control
Take control of the data and operations of your remote and internal support teams.
Why TeamTracks for Support Operations?
TeamTracks is an industry-proven platform for defining and automating processes and tracking all related data.
Out of the box, TeamTracks is a complete process framework with full custom data, workflows, automations, reporting, and role-based access.
TeamTracks is designed specifically for manufacturing support operations.
TeamTracks integrates Customer Service, Operations, and Quality with pre-defined templates and data objects for: RMA/Returns Management, Service Management, Ticket Management and Quality Records Management.
Ready-to-go processes that can be further configured by you to work your way with no-code or IT involvement.
Stop trying to use ERP and CRM for manufacturing support ops, and retire your excels.
Business Tracking Management with TeamTracks
Enterprises are all talking about business process management (BPM) tools today. BPM software can be difficult to setup and maintain requiring programming skills and IT involvement. Read this document about how a new approach focused on tracking custom processes and data is more approachable, flexible, and easy to setup by business users themselves.
Free Download
Businesss Tracking Management a More Approachable BPM
TeamTracks is a full Process Automation Platform using Tracks
TeamTracks is a tracking platform that captures data and drives process and workflow with the data. Tracks in TeamTracks have custom data, views and reporting, but also states, workflows, automations and full role-based access.
Tracks are the practical way to process automation for support operations.
Custom Data
Define the custom fields for any business data object, with multiple screens, lists, reports and charts to gather, organize and track all the custom data for your team.
Workflow
Set up the states any business object goes through, add and change them anytime, and work exactly the way your teams want.
Automations
Automations bring workflows to life. Create custom rules and escalations and automatically send emails, change states, create objects and more.
Role-Based Access
Control access to track data, down to the field level. Team members see and edit the data relevant to their role to focus their work, and allow tracks to be shared within and across teams.
Team Interface
Team members can see and manage their work with powerful navigation tools to select the tracks they follow and run lists, reports and charts. In real time they can also see messages and alerts received, as well as session history.
Customer/Client Interface
Easily set up a portal for your customers where they can submit requests and see their status. Customers can also add attachments, edit requests and run select reports and charts.
Request a Demo
Want to see how TeamTracks works? Sign up for a quick walk-through. Gain control over your custom processes.
Book a Demo
- RMA Management
- Returns Management
- Service Management
- Warranty Management
- Quality Management
- Failure Analysis
- CAPA
- Any Repetitive Process
100% Configurable
100% Industry-Proven Framework
100% Configurable Customer Portals
100% Free Client Licensing
100% No-Code Setup
100% Role-Based Access to Data
100% Best for Handling Multiple Processes
100% Designed by and for Device and Equipment Manufacturers
Pricing
Pro
for cross-collaboration teams
Base Price
Includes
Extra License
Functionality
Training
Technical Support
Other available addons
(contact us for specific pricing)
Enterprise
for organizations with advanced needs
Base Price
Includes
Extra License
Functionality
Training
Technical Support
Other available addons
(contact us for specific pricing)
Track Anything
TeamTracks can be used for Tracking Processes on custom data objects with full custom data, custom workflows, and automations.
- RMA Tracking
- Product Returns Tracking
- Service Requests Tracking
- Product Recall Tracking
- QA Corrective Action Tracking
- Engineering Change Requests Tracking
- Knowledge Base Articles
- DMR Tracking
- Software Bug Tracking
- Enhancement Tracking
- License Tracking
- …And more
- RMA Tracking
- Product Returns Tracking
- Service Requests Tracking
- Product Recall Tracking
- Engineering Change Request Tracking
- QA Corrective Action Tracking
- QA Preventative Action Tracking
- Sales Lead Tracking
- Sale Pipeline Tracking
- Customer Support Ticket Tracking
- Software Dev Bug Tracking
- Software Dev Enhancement Tracking
- Licensing Tracking
- Task Tracking
- …And more
Central Repository of Data
TeamTracks can be used to gather, organize, and share all the Data Objects used by support teams in their Operations – all of these are pre-defined in the model, and 100% customizable.
- RMAs
- Tickets
- FAQs
- QA Records
- Units Returned
- Parts
- Labor
- Serial Numbers
- Email Templates
- Customers
- Statements of Work
- and anything else tracked by support
- Leads
- Opportunities
- Contacts
- Companies
- Clients
- Agreements
- Contracts
- Sales Collateral
- Sales Email Templates
- Support Email Templates
- Knowledge Base
- Inventory
- …And more
